User Terms/Definition

Thank you for downloading our mobile application Vaahac (“Application”). The Website, Application or any other computer Platform is operated under the brand-name ‘Vaahac’ and are hereinafter collectively referred to as the “Platforms”. This page (read in conjunction with our Privacy Policy details the terms and conditions on which Vaahac Solutions (“Vaahac”, “We”, “Us”, “Our”) provide their services (“Services”) on the Platforms (“Terms”).

These Terms become effective on any person accessing or using any of the Platforms or availing the Services offered by Vaahac (“Sender”). For the purposes of these Terms, the term (“you”) refers to the Sender, or visitor of the Platforms.

Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by Vaahac at its sole discretion and posted on the Platform from time to time.

Unless there exists a specific Service/Subscription Agreement (“Agreement”) to the contrary, the contents of these Terms of Use shall not be superseded by any oral or written commitment. However the terms of an Agreement entered between Vaahac and any Business Owner may provide additional details and specifications with respect to Vaahac’s Services, which are in addition to and not derogation of these Terms. All orders placed under a separate specific Agreement by a business shall be governed by these Terms as well as the terms provided in the separate Agreement even if Vaahac services are not being provided through any of its Platforms.

Enrolment and Account Information

To access the Platform, you need to enrol on the Platform and open an account by completing the registration process which will also include a verification process. Each registration is for a single individual Sender only.

By registering your phone number with us, you consent to be contacted by us via phone calls, SMS notifications or instant messages, in case of any subscription or service updates. 

You shall not disclose your password or account information to any person. You shall notify Vaahac immediately of any unauthorized use of your account or any other breach of security. Vaahac will not be liable for any unauthorised use of your account and for any loss that you may incur because of such unauthorised use. However, you shall continue to be liable to indemnify Vaahac for any losses incurred by it either directly or indirectly because of the unauthorised use of your account.

Proprietary Rights

All materials on our Platforms, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software, and other elements (collectively, “Material”) are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Vaahac. You acknowledge and agree that all content on our Platforms is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in our Platforms, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Vaahac’s prior express written permission. You may not add, delete, distort, or otherwise modify the Material.

Intellectual Property Rights

The Services provided by Vaahac are premised on a proprietary software developed and made available exclusively by Vaahac. Vaahac is the sole owner of the Platforms and all software created to provide you with the Services. Vaahac provides you with a single limited license to download, use and access the Platforms on your devices for the limited purpose of using the Services. The license is specifically personal, non-transferable, non-licensable and non-exclusive. All content on the Platforms, including but not limited to, text, images, information, logos, buttons, designs, graphics, video, icons, software, audio files and any other content (“Content”) are the exclusive property of Vaahac. You may not copy, reproduce, or use such Content without due attribution of ownership to Vaahac. All icons and logos are trademarks of and proprietary to Vaahac. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

All Content is the exclusive copyright of Vaahac or its licensors, except third party content and link to third party website. Use of the Content for any purpose not expressly permitted by Vaahac in these Terms is prohibited and may invite legal action.

Links to Third Parties

Our Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, payment partners, etc.). We are not responsible for examining or evaluating, and we do not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of their websites. Vaahac does not assume any responsibility or liability for the actions, product, and content of any such third-party websites. Before you use any third-party websites, you should review the applicable terms of use and policies for such third-party websites. If you decide to access any such linked third-party website, you do so at your own risk. Vaahac disclaims all responsibility and liability as regards the services, conduct or actions of such third party.

Modification and Discontinuation

Vaahac reserves the right to modify, amend or waive any of the provisions of these Terms, from time to time entirely at its own discretion. The Sender explicitly agrees to the modified and updated Terms of Use on placing of a new order or on downloading the latest updates of the Application. You additionally agree and understand that you are responsible for checking these Terms periodically to remain in compliance with these Terms. Your use of the Platforms after any amendment to the Terms shall constitute your acceptance of such amended Terms.

The Sender may discontinue the use of the Website and the Application at any time, and delete his account by writing to Vaahac. The Sender agrees and confirms that such deletion of his account will not come into effect till the time all the outstanding liabilities of the Sender have been cleared. Upon deletion of the Sender’s account, we may retain certain information and records of transactions as per our Privacy Policy.

Vaahac Services

The Services constitute a technology platform/mobile based software application through which the Sender can avail pick-up and delivery service for goods that the Sender wishes to transport (“Package”) from a predetermined Pick-Up Location (“Pick-Up Location”) to a predetermined drop-off point (“Drop Off Location”) to the person as identified by the Sender. The Sender may choose to be the person sending the Goods or could identify such other person who will be the sender of the Goods (“Sender”) or be the Receiver of such Goods or could identify such other person who will be the Receiver of the Goods (“Receiver”), as the case may be.

Vaahac will assign a delivery person for providing these Services to you (“Commuter”). The Commuter will collect the Goods from the Sender at the Pick-Up Location and deliver them to the Receiver at the Drop Off Location.

Vaahac will not be responsible for the loss or damage of the package which was/were damaged, broken, or not fit for transport before the Goods were handed over to the Commuter. Vaahac does not conduct any checks on the Goods, and it is the Sender’s responsibility to ensure that the Goods are packed properly before sealing the Goods in the tamper-proof packaging or otherwise. In case due to any circumstance the Commuter handles the Package on the instruction of the Sender/Receiver or otherwise, the same shall not make the Commuter liable for any damage to the contents of the Package or the delivery item.

Upon initiation of service via placement of order on any of the Platforms of Vaahac, a unique One Time Password (“Security Pin”) is created and communicated to both the Sender and the Receiver. Thereafter, once the Goods are handed over by the Sender to the Commuter, the Commuter will Click a picture of the package during the time of pickup of the order. Subsequently, the Commuter, upon reaching the location of the Receiver, will click a picture again at the drop off point signifying its delivery to the Receiver. Vaahac will neither pick up the delivery items from the sender nor deliver the Goods to the Receiver unless the Security Pin provided by the Sender/Receiver respectively matches with the respective package before the order is picked up from the Sender or delivery is made to the Receiver.

Vaahac may bypass either/both Security Pin on the Sender’s request or an Agreement to the contrary, but will not be liable for any defect/damage/destruction to/of the delivery item(s).

Vaahac may at its sole discretion refuse to pick up or deliver goods on any account at any time.

We do not detain any delivery without any valid reason and ensure our best to deliver untampered Packages within the promised timeframe, however we shall not be liable for a tampered Package or delayed delivery or non-delivery if a force majeure event occurs, or if the Sender is in breach of these Terms or if the Security Pin provided by the Receiver does not match. If the Receiver for whatever reasons is unavailable to collect the Goods, or if a valid Security Pin is not entered at the time of delivery, we will return the Goods to the Sender or the Sender, towards which the Sender shall have to pay such additional fee as may be applicable.

Vaahac shall provide updates on the status of delivery via Application Notification. Additionally the Receiver/Sender may be able to track the movement of your Goods through the live-tracking facility available on the Application or otherwise through services provided to Vaahac by third-parties. Though live-tracking may be reliable, it is also prone to inaccuracies due to network issues. Vaahac does not give any assurance with respect to the accuracy of the live-tracking system available on the Application.

It is also pointed out that Vaahac does not store delivery items from pickup to delivery location at any point, however, it reserves the right to pick up multiple items along the way, consequently storing items transiently, or transferring items across Commuters at its sole discretion which shall be considered as a part of the Service and agreeing to these Terms shall explicitly give Vaahac the right to transiently store delivery items as well as transfer delivery items across Commuter without inducting any additional liability.

By giving us the Goods in the Safe Packaging or otherwise, you hereby appoint us as your agent, and as agent solely for the delivery of the Goods to the Receiver. In some instances, local authorities may require additional documentation confirming our appointment. You hereby agree that your confirmation and agreement to these Terms are the confirmation of our appointment as your agent for the limited purpose as set forth above.


Grievance Officer

Any complaints, abuse or concerns with regards to content and or comment or breach of these Terms shall be immediately informed to the designated Grievance Officer as mentioned below in writing or through e-mail. Vaahac shall not be responsible for any communication, if addressed, to any non-designated person in this regard.

Mr. Kashish Verma,
 Grievance Officer  
Email :